Reference

araitoto Legal Framework for Indonesia

Our legal terms define how your account, personal data and session activity are handled on araitoto, where local law permits.

Privacy & Data PolicyCookie ConsentAccount TermsDANA / OVO / GoPay / QRIS TermsContact & Request Path

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How Our Policy Terms Apply to Your Account

araitoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to araitoto and all services within our lobby depends on local law in your region. Our terms govern account creation, wallet linking, session data and transaction records — including deposits made via DANA, OVO, GoPay, QRIS, virtual account and bank transfer through BCA, BRI, Mandiri

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or BNI. When you link a local wallet such as OVO or GoPay to your account, that action is recorded and subject to the data-retention schedule outlined in our full privacy document. We keep transaction logs for the period required by our operating framework. You have
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the right to request a copy of the data we hold against your account number at any time by contacting our support team through the channels listed below. Eligibility to open an account depends on local law, and we do not extend services in jurisdictions where
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such access is not permitted.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us for Policy or Account Queries

If you need to raise a legal question, request your data, or flag a policy concern, our support team handles these through the channels below. Policy and account-data requests are logged separately from general support tickets and are reviewed within two working days. Provide your registered phone number and account ID so we can locate your records without delay.

Team online

Live Chat

Available around the clock through the chat icon in your account dashboard. Use this path first for urgent account-access or data-query requests.

Email Support

Send policy or data-access requests to our dedicated legal address. Include your account ID and registered phone number. We respond within two working days.

In-Account Help Centre

Navigate to Settings › Help inside your araitoto account to submit a formal data or policy request directly linked to your account record.

ACCOUNT AND DATA STANDARDS

How We Manage Data, Cookies and Account Security

Our data and security practices are built around your account flow — from phone verification at registration through to wallet-status checks at the cashier.

Phone Verification

Before full account access is granted, phone verification confirms your identity. This step ties your account record to a single verified number and reduces unauthorised access attempts.

Cookie Policy

We use session and preference cookies to keep your lobby layout, wallet selection (DANA, OVO, GoPay or QRIS) and language setting consistent across visits. You can manage cookie preferences in your browser settings at any time.

Data Retention Schedule

Account data, transaction logs and session records are retained for the period defined in our operating framework. After that period, records are deleted or anonymised unless a legal hold applies.

Data Access Requests

You can request a full copy of the personal data held against your account at any time. Submit the request via the In-Account Help Centre or email support; we process requests within two working days.

Account Security Practices

Passwords are stored using one-way hashing. Session tokens expire after inactivity. Any change to your registered phone number or linked wallet triggers a fresh verification step before the change takes effect.

Policy Update Notification

When our legal terms change, we post a notice in the account dashboard at least seven days before the new terms take effect. You can also check the current version of this page at any time.

Legal Questions About Your araitoto Account

These are the legal and policy questions we hear most from account holders in Indonesia. If your question is not covered here, reach us through live chat or the In-Account Help Centre.

Yes. Our terms apply to every account holder who accesses araitoto where local law permits. Eligibility itself depends on local law, but once your account is active, the full policy framework covers your data, transactions and session activity.

We collect your registered phone number, device identifiers, session timestamps and transaction records including deposits via DANA, OVO, GoPay, QRIS, virtual account and bank transfer. This data is held for the period defined in our retention schedule.

Go to Settings › Help inside your account and submit a data-access request, or send an email to our legal support address with your account ID and registered phone number. We process requests within two working days.

You can submit a deletion request through the In-Account Help Centre. We will remove or anonymise your data after the mandatory retention period has passed, unless a legal hold prevents earlier deletion.

We use session and preference cookies to maintain your wallet selection and lobby layout between visits. You can disable non-essential cookies in your browser settings at any time without losing account access.

Wallet-linking records tied to DANA, OVO, GoPay or QRIS are retained for the standard data-retention period even after account closure. After that period they are deleted or anonymised in line with our privacy policy.

A notice will appear in your account dashboard at least seven days before any updated terms take effect. The updated version of this page is always the current one, so checking here will show you the live policy at any time.

araitoto Legal Framework for Indonesia

Reach Us for Policy or Account Queries

Live Chat

Email Support

In-Account Help Centre

How We Manage Data, Cookies and Account Security

Phone Verification

Cookie Policy

Data Retention Schedule

Data Access Requests

Account Security Practices

Policy Update Notification

Legal Questions About Your araitoto Account

01 Does araitoto legal policy apply to me if I access the lobby from Indonesia?

02 What personal data does araitoto collect when I open an account?

03 How do I request a copy of the data araitoto holds on my account?

04 Can I ask araitoto to delete my account data?

05 How does araitoto use cookies and can I turn them off?

06 What happens to my DANA or OVO wallet data if I close my account?

07 How will I know if araitoto legal terms change?

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